Shipping Policy

Thank you for shopping at Nova Island Shop. We aim to provide a reliable and transparent shipping experience for customers around the world.

Please review the following information before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing times may be longer during weekends, public holidays, promotional periods, or periods of unusually high order volume.

Once your order has been processed and shipped, you will receive shipping confirmation when tracking information is available.

Estimated Delivery Times

Estimated delivery times vary depending on the destination, product, shipping method, carrier, and fulfillment location.

For international orders, delivery will generally take approximately:

7–20 business days after processing.

Some destinations or products may arrive sooner, while others may require additional time.

Delivery estimates are not guaranteed unless expressly stated otherwise at checkout.

International Shipping

Nova Island Shop ships internationally to eligible destinations.

Products may be fulfilled from different warehouses or fulfillment partners depending on product availability and the customer's destination.

For this reason, products within the same order may occasionally arrive in separate packages and at different times.

You will not be charged additional shipping solely because we divide an order into multiple shipments unless this is clearly disclosed during checkout.

Shipping Costs

Shipping costs, when applicable, will be displayed during checkout before you complete your purchase.

Certain products, destinations, or promotions may qualify for free shipping.

Order Tracking

When tracking is available, you will receive tracking information after your order has shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, contact us immediately at novaislandshop.online@gmail.com.

We will make reasonable efforts to update the information before shipment. However, once an order has been processed or shipped, we may not be able to change the delivery address.

Nova Island Shop is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, except where required by applicable law.

Delayed Shipments

Occasionally, shipments may experience delays caused by circumstances outside our reasonable control, including:

• Customs processing

• Carrier delays

• Severe weather

• Public holidays

• Transportation disruptions

• High seasonal demand

• Local postal service delays

• Other unforeseen logistical circumstances

If your shipment appears significantly delayed, please contact us and we will help investigate the status of your order.

Lost Packages

If tracking indicates that your package has not arrived within a reasonable period after the estimated delivery window, please contact us at novaislandshop.online@gmail.com.

We will work with the carrier or fulfillment partner to investigate the shipment and determine an appropriate solution.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, reception areas, and your local carrier.

If you still cannot locate the package, contact us and we will assist you in investigating the delivery.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.

Where these charges are not collected during checkout, they may be the responsibility of the customer.

Customs policies vary by country, and Nova Island Shop does not control charges imposed by local authorities.

Customers are responsible for ensuring that products ordered from our store can legally be imported into their destination country.

Nothing in this section limits any mandatory rights provided by applicable consumer law.

Refused or Unclaimed Packages

Packages that are refused, not collected, or returned to sender may be subject to our Return & Refund Policy.

Any refund or reshipment will be assessed after the package status has been confirmed and in accordance with applicable consumer protection laws.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:

novaislandshop.online@gmail.com

Please include your order number, a description of the issue, and clear photographs or videos when applicable.

We will review the situation and work with you toward an appropriate solution.

Returns and Refunds

Shipping-related returns and refunds are governed by our Return & Refund Policy.

Please review that policy for additional information about eligibility, return shipping, refunds, and exchanges.

Contact Us

If you have questions about shipping or need assistance with an order, please contact:

Nova Island Shop
Email: novaislandshop.online@gmail.com

Last updated: August 17, 2026