Contact Information

We’re here to help.

If you have questions about your order, shipping, returns, refunds, products, or any other matter related to your purchase, please contact us.

Nova Island Shop

Customer Support Email:
novaislandshop.online@gmail.com

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (Seychelles Time – SCT, UTC+4)

We aim to respond to customer inquiries within 1–2 business days.

When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you more efficiently.

For damaged, defective, or incorrect products, please also include clear photographs or videos when applicable.

Business Location

Nova Island Shop operates from Seychelles and serves customers in eligible international markets.

Contact

For all customer service inquiries:

novaislandshop.online@gmail.com

Last updated: August 17, 2026